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The following information pertains to policies and procedures of Colorado State University and the Division of Continuing Education that affect your enrollment in Colorado State University Online noncredit courses. It is your responsibility to be familiar with these polices, and, unless otherwise specified, this policy applies to all noncredit programs and courses.
Full tuition refunds, less a $25 processing fee per course, will be given if the request to drop a noncredit course is received prior to the drop deadlines (see table below). Course fees are refundable if the drop request is received five days prior to the course start date. Full refunds are not given after the last day to drop.
The effective drop date is the business day Colorado State University Online receives your drop request. It is your responsibility to verify that the drop has been processed properly. Nonattendance does not constitute a drop.
| Course Duration | Last Day to Drop with Refund |
|---|---|
| 4 weeks or less | Three business days prior to first class meeting |
| 5 weeks or more | Five business days after first class meeting |
| Open entry | No refunds |
Credit card refunds require up to seven business days; check refunds may take up to four weeks and will be mailed to the address on file. Existing balances will be paid prior to issuing a refund.
Drops must be requested through one of the methods below; no drops can be completed via telephone.
| Online: | Sign in to My Account and click on "Registration History." Click the "Request to Drop Course" button to submit your request. |
| Email: | Send an email to CSU_Online_Registration@mail.colostate.edu and include your name and the course(s). |
| Fax: | (970) 491-7885 |
You will receive confirmation of your course changes. It is your responsibility to retain registration documents as proof of courses changes.
Colorado State University Online reserves the right to cancel or reschedule any course with insufficient enrollment or for reasons beyond our control. A canceled course results in a full refund of tuition and course fees.
The appeals process is designed to provide students, who experience unavoidable or extenuating circumstances, the opportunity to request a waive of a policy that, if enforced, would result in unsatisfactory financial consequences. See more about appeals.