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SOWK 554 - Conflict Resolution in the Workplace

  • 3 credits

Workplace mediation is an emerging specialty within the field of mediation. The high costs of workplace conflict are driving companies and regulatory agencies such as the EEOC to use mediation and other conflict resolution practices in the workplace. Building on theory and skills introduced in SOWK 551 this on-line or face-to-face course begins with an overview of workplace conflict and the costs involved for companies, application of mediation practice to the workplace environment, strategies to handle difficult workplace behavior, and a summary of informal and formal arbitration practices.

The course covers the process of planning workplace mediation within profit, non-profit, and governmental workplace settings and specifically addresses unique workplace mediation issues including civil rights, sexual harassment, and disability disputes. Special issues such as power and emotions along with cross-cultural and multi-party cases are also covered and the course concludes with a presentation of emerging concepts of appreciative inquiry and its application to workplace disputes.

Learn more about how the course is delivered.


SOWK 551 (Core Mediation)

Textbooks and Materials

Section 801


  • The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict, 1st Ed. (2005)
    Furlong, G.T.
    ISBN: 978-0470835173
  • Mediation in the Workplace: A Guide for Training, Practice, and Administration, 1st Ed. (2001)
    Weinstein. R.J.
    ISBN: 1-56720-336-1

Textbooks and materials can be purchased at the CSU Bookstore unless otherwise indicated.

For textbook information please contact Evan Lowe.

Supplemental texts and readings: Other articles, websites, and documents as assigned throughout the course. These will be provided via Canvas, or you will be asked to locate them through the CSU Library E-Reserve system.


Holly Panetta
Holly Panetta

9702155974 |

Holly Panetta is an attorney who works primarily with families and children in Colorado. She provides mediation services and is routinely court-appointed as a Child and Family Investigator ("CFI") to make recommendations regarding allocation of parental responsibilities. She previously served as director of the Office of Dispute Resolution and as the Court Programs Manager for the State Court Administrator's Office.

In addition to "Families in the Legal Environment,"Holly Panetta also teaches mediation and public policy courses for the CSU School of Social Work.

Holly Panetta attended law school at the University of Denver and received her Juris Doctor in 2003. She holds a Master's of Science in Human Development and Family Studies and a Bachelor of Arts in Journalism, both from Colorado State University.